Clear instructions and guest communications
In an emergency, clarity beats cleverness. Provide laminated, step-by-step cards with icons, plain language, and QR codes linking to mapped safe spots and utility shutoffs. Pre-write SMS templates for rapid host responses that acknowledge, guide, and reassure. Encourage guests to message immediately if something is missing or used, and reward reports with a friendly thank-you. After incidents, send a quick survey to learn what helped most. These communications reduce panic, build trust, and demonstrate your commitment to proactive, calm problem-solving in stressful moments.